Frequently Asked Questions

I got to the last step of the checkout process, submitted my order, and suddenly found myself at the front page of your web site. What happened?
Some firewall and anti-virus programs may prevent communication with our server during the encrypted portion of our checkout process. If this happens, temporarily disable your firewall or anti-virus program to complete the transaction. Please note that you may have firewalls on your computer and network router, and both should be disabled. If you disable your firewall or anti-virus program and checkout still doesn’t work, or if you're not familiar with security software, give us a call at our toll free number (877-449-6599) and we'll take your order by telephone.

I didn't receive my account or shipment confirmation emails? What gives?
All of the big mail servers (Hotmail, MSN, Yahoo!, AOL) now have filters that may identify our confirmation emails as spam. We have no control over this issue and cannot fix it from our end. To receive our emails, please add "service@menessentials.com" (without the quotes) to your email account address book or spam filter safe list.

If you did not receive a shipment confirmation email, you can log in to your MenEssentials.com customer account and view your order history. You'll find your shipment tracking ID and ship date there.

My package didn't arrive. What do I do?
Use your tracking number to trace your parcel on CanadaPost.ca or USPS.com. You will find your tracking number by viewing your order history. If the tracking information doesn't help, contact us and we'll hunt your order down for you or replace it if it's lost.

Are your prices in US or Canadian dollars?
Our prices are in Canadian dollars.

Why can't I pay in US dollars?
See above.

The ingredients listed on your web site and the ingredients printed on the product package are different. What are you going to do about it?
We'll probably change our web site, now that we know there's a discrepancy. Suppliers don't usually inform us when they make a small formulation change to any individual product. We don't check the labelling every time we get a stock shipment into the store, so there will be errors from time to time.

Should I follow your advice, rather than see a doctor, for my skin problem?
Good God, no! Our articles are for entertainment and information purposes only. If you have a skin condition that requires medical treatment, then seek medical treatment.